FAQs

1. How do I place an order?

If you’d like to place an order with us but you’re not sure where to begin, start here.

Step One – Browse our online catalogue until you find the product you’re looking for. Many products have various styles to choose from, such as our silicone wristbands.

Step Two – Next, work out the volume you need to order. The more you purchase the lower the cost.

Step Three – Each product page includes a quotation/enquiry form. Complete this in full with your order details. When you submit the form you have the option to click through to our We Transfer page where you can upload your artwork. We accept files up to 20GB in size.

Step Four – On receipt of your quotation request, we will send you an email confirming costs and our Terms and Conditions.

If at any stage you need assistance, Carrie will talk you through the process. Contact her on 01524 230 300 or by emailing sales@lancasterprinting.co.uk.

2. Which products should I use for my company / cause / campaign?

Often when customers come to us they have specific ideas about what they’re looking for. However, if you’re unsure which products would best suit your project, ask yourself the following questions.

Who is your target audience?
What is the purpose of the products? / What are you trying to achieve?
How will the products be distributed?
Do you have a specific message?

This article looks at the questions in a little more detail. But if you’re still unsure, please feel free to get in touch on 01524 230 300. We are happy to discuss this with you and guide you through the process.

3. Can you match my company colours?

The simple answer to this question is yes! Depending on the product and print process involved we can usually match your company colours. For the majority of our products you can select any Pantone colour or mix of colours. View our Pantone Colour Chart here.

But what is Pantone? Anyone who isn’t familiar with design processes may not understand the terminology. Put simply, Pantone is a colour matching system. It is standardised and so it allows us to match colours consistently. It uses 14 base pigments mixed in specific amounts to create colour. It also allows us to create special colours such as fluorescents and metallics.

And what if you don’t have an established brand and you’re starting from scratch? This infographic may help. Having an awareness of the psychology of colour is important. Colour conveys meaning and it contributes to mood and emotion. For instance, blue is one of the most widely used colours in corporate logos. It suggests sincerity, professionalism and calm. While green is often adopted by companies wishing to highlight nature or the earth in some way. It also implies freshness. Red suggests passion, energy or danger, and orange has become synonymous with innovation, creativity and looking to the future. It also reflects warmth and enthusiasm.

If you have a colour you would like to use in your promotional products, let us know. We will do our best to match this to the nearest Pantone colour for you. Most of our products can be ordered as samples, so you can check the colour before you buy.

4. Can I include my logo?

Again, the quick answer to this is yes. The majority of our products can be fully customised with your choice of logo or artwork. We can advise you about space and formats.

5. What message should I include?

Crafting your message is extremely important. And it is even more important when you have a relatively small space to work with; for example wristbands and trolley tokens. When crafting your message there are a number of factors to take into consideration.

The product size and type
Purpose
Audience
How the product will be used
Where the product will be used

The above will help you to decide what information to include on your product. This article expands on these points and will help you determine what should be included on your products.

6. What artwork files can you accept?

One of the questions we’re often asked by customers is how can they incorporate their logos, images or artwork into our products. The following are our tips and guidelines.

Choose your artwork carefully. Ensure it is consistent with your other marketing materials to increase brand awareness.
We can match your brand colours using any Pantone colour or colour mix.
Ensure your image is saved at a minimum of 300dpi. Images ‘saved for web’ are not of sufficient quality for print.
We can accept the following file types:- JPEG, EPS, PSD, AI and PDF.
Artwork files are often large in size which presents a problem when you try to email them. You can send your files quickly and securely through our We Transfer page. This will prevent you clogging up your outbox and receiving an ‘undeliverable’ error message. You will receive a link to our We Transfer page on placing your order.

Another question we’re often asked is about what images to choose. This is tricky to answer as it depends on many different criteria. Our best piece of advice is to think carefully about your purpose and audience. This should always be your first consideration. What are you trying to achieve with the promotional products? What is the purpose of the campaign? How can imagery enhance this? Who are you aiming at?

Your choice of promotional products is also important when it comes to selecting imagery. You need to take account of the size of the printable area. Larger products such as flags or window stickers lend themselves to more complex designs, while smaller items such as wristbands work better with simpler images and icons.

7. How long will the process take?

This depends on the project. The type and volume of products will impact on turnaround times. However, we offer a fast service and fast, reliable delivery. We can provide you with a deadline when you contact us.

8. How much does delivery cost?

For the majority of our products we offer free delivery to one mainland UK location, for orders over £50. We use reliable, trackable services including DHL, UPS and Royal Mail.

9. Can I see samples?

For most of our products we can provide you with free samples of previous work.

10. How are the products made?

This depends on the product type. We have a wide range of products from silicone wristbands to trolley coins to flags. All of our products are made from the highest quality materials. For example, we only use 100% silicone rubber for our wristbands. This ensures a quality band with a clean edge that will not fray or become brittle.

11. How long does the scent last on car air fresheners?

Our car air fresheners are individually sealed in a cellophane wrapper. They last up to one year in the sealed bag. After opening they last for approximately 5 to 10 days. Extra fragrance can be purchased to increase life span.

Is there anything we haven’t covered? Please feel free contact us on 01524 230 300.